Privacy Policy

Pathways to Resilience (“Pathways to Resilience,” “we,” “us,” or “our”) is a nonprofit organization based in Houston, Texas, serving Harris County and surrounding counties. This Privacy Policy describes how we collect, use, protect, and share information through our website at www.p2rconsulting.com and our free consultation inquiry forms. By using this website or submitting an inquiry, you agree to the practices described here.

1. Information We Collect

Through our website consultation inquiry forms, we collect the information you choose to provide, which may include:

• First and last name
• Email address
• Phone number (optional)
• Inquiry type (for example, seeking support for yourself or a family member, professional referral, community partnership, or general inquiry)
• Program of interest
• General message or comment
• SMS (text message) consent, if you choose to provide it

We do not request sensitive criminal history, medical records, substance-use details, or information about children through this general consultation form. When detailed information is required for program eligibility or services, it is collected separately through an approved secure intake process.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and answer your questions
• Coordinate a free consultation and discuss available next steps
• Provide the programs, resources, or services you request
• Send appointment confirmations, reminders, and requested follow-ups when you consent
• Maintain records related to your inquiry and program participation
• Communicate with professional referral partners and community partners about program eligibility and referral options

We do not sell your personal information for marketing or promotional purposes.

3. SMS Communication Consent

If you provide your mobile phone number and voluntarily check the SMS consent box on our consultation form, you agree to receive text messages from Pathways to Resilience related to your inquiry, consultation scheduling, appointment confirmations, reminders, and requested follow-ups.

Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers solely to deliver requested messaging services, subject to applicable privacy protections.

SMS consent is optional and is not a condition of submitting an inquiry or receiving services. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or reply HELP for assistance. You may withdraw consent at any time.

4. How We Protect Your Information

We take reasonable measures to protect the information you submit through this website against unauthorized access, use, or disclosure. Access to your information is limited to authorized team members and service providers who need it to respond to your inquiry or provide requested services. We do not claim HIPAA compliance, encryption certifications, or other specialized security certifications unless and until they are independently verified.

5. Sharing and Disclosure

We may share information with trusted service providers who help us operate our website, communicate with you, or deliver requested messaging or program services, subject to applicable privacy protections. We may also disclose information when required by law, court order, or legal process, or to protect the rights, property, or safety of our organization, our participants, or others as permitted by law. We do not share your information with third parties or affiliates for their marketing or promotional purposes.

6. Cookies and Website Analytics

This website may use cookies or similar technologies to operate basic site features or to understand aggregate, anonymous usage patterns that help us improve the site. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Contacting Us About Privacy

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: amy@p2rconsulting.com
• Phone: +1 (832) 216-4298 (pending public business-number confirmation)
• Service area: Proudly Serving Harris County and Surrounding Counties, Texas

8. Effective Date and Changes to This Policy

This Privacy Policy is effective as of the date shown above. We may update this policy from time to time to reflect changes in our practices or for legal reasons. The “last updated” date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

This Privacy Policy is provided as a clearly labeled placeholder for review. The official Privacy Policy of Pathways to Resilience should be confirmed with the organization’s legal or compliance team before it is relied upon as final.